FAQ
Frequently asked questions
Event area and phased evacuation in case of emergency
All the information you need for your safety
Event area and organisational structure
The event area is equipped with 4 emergency exits that connect simultaneously to the 2 refuge areas ("spazio calmo") of 2,000 sqm each, to be used in case of emergency.
On both days, the entire perimeter is monitored and cordoned off, staffed by stewards, fire safety officers, medical staff with an Advanced Medical Post (PMA), emergency vehicles and civil protection volunteers, who will be available to the public in case of need.
Evacuation in case of emergency
In the first phase: when an emergency occurs, the public present will be channelled by security staff either towards the evacuation corridors or towards the refuge areas (using the emergency exits marked on the map as 1, 2, 3, 4), according to the instructions given by security staff.
In the second phase: from the refuge areas, the public will be directed towards the evacuation corridors following the instructions of security staff.
When an emergency occurs, at the order of the Emergency Manager, the music will be stopped immediately and the evacuation audio message will be broadcast through the emergency sound system (pre-recorded or via live microphone from the control booth).
Assistance for vulnerable people and people with disabilities
Vulnerable people are placed in advance in a dedicated area near exit 2, close to the emergency vehicles.
During evacuation they receive priority assistance and are personally escorted along the evacuation corridors by a volunteer or fire safety officer.
Getting there and parking information
How do I get to the festival?
The Porto Nuovo of Castellammare del Golfo is located in the town of the same name and is easy to reach even if you're not from the area.
Address: adjacent to Contrada Cerri, 91014 Castellammare del Golfo TP (right by the marina)
By car:
From Palermo (about 50 min): Take the A29 towards Mazara del Vallo, exit at Castellammare del Golfo, follow signs for the town centre and then for the port, direction "Porto Nuovo".
From Trapani (about 35 min): Take the A29 towards Palermo, exit at Castellammare del Golfo, follow signs for the port, direction "Porto Nuovo".
From Catania (about 3h): Take the A19 towards Palermo. After Termini Imerese, take the A29 towards Mazara del Vallo, exit at Castellammare del Golfo and follow signs for the port, direction "Porto Nuovo".
From Agrigento (about 2h): Take the SS115 to Castelvetrano, join the A29 towards Palermo, exit at Castellammare del Golfo and follow signs for the port, direction "Porto Nuovo".
By plane:
Palermo Airport (PMO): 40 min by car, and Trapani Birgi Airport (TPS): 45 min by car.
By train:
You can travel by train to Castellammare del Golfo station. From there you'll need a taxi or a local bus to reach the Porto Nuovo.
Event information
Is there a reserved area for people with disabilities?
Yes, there is a reserved area for people with disabilities. You can contact info@unlockedmusicfestival.com for any information.
What are the areas called "Backstage Area"?
They are premium areas with a premium bar and dedicated services, located next to and alongside the stage.
To access the Backstage Area you will need to hold a ticket named "BACKSTAGE". Priority access to the BACKSTAGE area must follow the signage within the festival area. At the entrance to the Backstage Area you can collect your Cashless wristband, already loaded with the two premium drinks included in your ticket.
Find the exact access point for the Backstage Area here.
What's included in the "Backstage Area" tickets?
The ticket includes:
- Dedicated entrance;
- Premium viewing position;
- Dedicated services: toilets, cashless, premium cocktail bar, premium food service;
- Two drinks worth 7 tokens each.
Are there services, bars and food inside the festival?
A huge food, drink & relax zone, together with prestigious brands that will make your days unforgettable. A true citadel of fun where you can enjoy sun and music in the afternoon, have dinner while waiting for your favourite artists, and enjoy refreshing drinks throughout the show.
Where and when does the festival take place?
Event start and end times: Saturday 25 July 2026 from 5:00 PM to 2:00 AM and Sunday 26 July 2026 from 5:00 PM to 2:00 AM.
Where can I buy tickets for the event?
Tickets are available on www.unlockedmusicfestival.com through TicketSms www.ticketsms.it
All general admission tickets grant access to all concert areas, except the Backstage, which is a premium area of the concert. The price varies only and exclusively based on when you buy. There will be a single general admission area with no divisions: any ticket lets you reach the areas next to the stage.
You can buy a single-day ticket or the Full Pass, which grants entry to both days at a discounted price.
Are there age restrictions?
Everyone is welcome, subject to ticket purchase.
Entry is allowed only to adults (18+) with a valid, original ID document (no digital copies or photocopies). Anyone who does not meet this requirement will not be admitted to the event (and will not be entitled to a refund).
It is forbidden to bring in suitcases, trolleys, bags and backpacks larger than 21 x 30 cm (or items too large for security checks).
It is forbidden to bring in any kind of food or drink.
What are the rules for entering the event?
Will it be possible to access the rest of the Porto Nuovo?
No, the festival area will be fenced off and controlled. Inappropriate behaviour will lead to removal from the festival.
What items am I not allowed to bring to the festival?
It is forbidden to bring in:
Food and drinks, firearms, knives and tools, firecrackers and explosive materials, glass or cans, animals, drugs and needles, umbrellas, selfie sticks, drones, bicycles and skates, laser pointers, suitcases or backpacks > 21 x 30 cm, stadium horns, spray cans (including perfumes and deodorants), tents, musical instruments, video cameras, semi-professional or professional cameras, helmets, folding chairs.
And anything else that the organisation or the head of security deems dangerous.
Cashless
Unlocked Music Festival cashless system: purpose and use
For the 2026 edition of UNLOCKED MUSIC FESTIVAL, we have introduced Cashless Wristbands with NFC/RFID technology to improve the audience experience. This wristband acts as a virtual wallet and enables fast, convenient and secure payments at all food and drink outlets across the Festival. You can top it up yourself via the official app or at the physical top-up points available in the event area.
How do I get my cashless wristband?
Your cashless wristband will be handed to you at the entrance. You will then need to link it to your profile, created in the UMF app, by scanning the QR code or pairing it with the app via the "Read wristband" option.
1 – Download the official Unlocked Music Festival app and sign up with your details.
2 – Top up:
2.1 Online (via the app) before the event and get an extra 10% on top of your top-up value. Minimum top-up €20.00.
2.2 During the event: with cash or payment cards at the Cashless Points.
3 – Collect your wristband: at the event entrance after your ticket check.
BONUS: Top up your credit before the event to get a free drink based on the value of your top-up.
Fees and limits
Top-up fees and refund policies are available in the official Unlocked Music Festival app.
Terms and conditions
The wristband is personal and linked to your ticket.
If it is used by someone else, it will be deactivated by the Unlocked Music Festival staff.
The organiser is not responsible for credit lost due to improper use or failure to register.
Loss or theft
During the event: go to a Cashless Point with your UID code
After the event: use the support section in the Unlocked Music Festival app
Can I pay with cash inside the festival?
No, but you can top up your wristband with cash or payment cards at the Cashless Points located inside the event area. Drinks at the bar points can only be purchased with your wristband.
Other questions
What email can I use to contact you about collaborations or marketing partnerships?
You can send an email to info@unlockedmusicfestival.com
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